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Posted: Friday, December 29, 2017 6:28 PM

Job Description The Clark Regional Wastewater District is seeking a Finance Specialist Supervisor (FSS) who can champion customer service. The FSS must have excellent customer service supervisory skills and will complement those skills with experience in finance functions (utility billing, past due accounts or accounts receivables). The successful candidate will have skills typically found by having at least four years of increasingly responsible experience in customer service, two years of post-secondary coursework in accounting/finance or bookkeeping and two years of full supervision responsibility. Starting salary is $5,213 to $5,961/month DOE. Please review the entire position description, application packet and submission process on Position is open until filled. The Finance Specialist Supervisor is a technical hands-on supervisor who supervises the Finance team (Assistant Finance Specialist, Finance Specialists, and Senior Finance Specialist). Under general supervision of the Finance Director/Treasurer, responsibilities are performed with a high degree of independence, judgment and discretion including the coordination and management of multiple finance billing and payment systems as well as the management of assigned department objectives. This position provides the Finance team with supervision and direction in support of customer service programs and initiatives. The position supports the Finance Director/Treasurer through daily management of the Finance team staff including workload planning, performance management, and team and individual training. As a technical hands-on position, the supervisor will coordinate with the Accounting Manager and, in some cases, may perform other accounting support functions which include, but are not limited to, payroll, accounts payable, accounts receivable/collections, and project/asset management or tracking/reconciliation systems. An employee in this position is expected to exercise significant initiative in solving routine to complex problems and is able to assume most tasks normally assigned to others in the department on an as needed basis. DISTINGUISHING FEATURES: This is an exempt, technical supervisory position in the Finance department and not part of a series. The Finance Specialist Supervisor plans, assigns, coordinates and reviews the workload of assigned staff in all aspects. This position performs work that requires strong knowledge and experience of the primary processes, procedures and objectives of the department. This position requires high levels of customer service interaction, the ability to manage complex customer inquiries and concerns, including the research required to resolve complex discrepancies and account balance issues. MINIMUM QUALIFICATIONS: An equivalent combination of education and experience that provides the skills, knowledge and abilities (SKA) to successfully perform the job. A typical way to obtain those SKAs are defined below Two year degree or equivalent hours of post-secondary coursework in finance/accounting or bookkeeping. Four years of increasingly responsible work experience in an office finance or accounting environment including electronic billing and payment system support. Three years of work experience providing telephone customer service support. Two years of supervisory experience including planning, training, assigning work and performance management of assigned staff. Strong customer service skills both oral and written. Ability to effectively communicate with the public, co-workers, managers and subordinates. Experience in many of the major accounting functions: A/P, A/R, S/A, payroll, UB billing, liens, permits, bankruptcies, foreclosures, purchasing. Proficiency and experience with computer accounting, billing and payment software systems (eg Springbrook) and spreadsheet programs. Ability to manage past due process, including complex account management. Cash receipt and reconciliation skills. Ability to understand and follow directions, effectively adjust to changing priorities, problem solve and multi-task, be decisive in taking actions and making decisions. Strong organizational skills and attention to detail. Ability to maintain a professional and respectful working environment. Bondable. Possess and maintain a valid driver’s license with a good driving record if required. Supervision and Coordination. Typical tasks: Plans, prioritizes, assigns and reviews work of assigned staff, ensuring accuracy and compliance with District and department policies and procedures in their daily, weekly, monthly and annual finance tasks and utility account customer services. Provides performance management for all assigned staff including goal development, annual reviews, mentoring and accountability as well as training and development. Maintains accurate records and analysis of utility account customer support activities performed within Finance, ensuring Finance’s capacity to provide excellent customer service to the District’s ratepayers. Develops and implements appropriate customer service strategies and ensures they are met on an ongoing basis. Ensure that all Finance staff are adequately trained to handle the majority of utility account customer concerns without the need to transfer the customer. Contributes to overall Finance department planning. Manages the Finance team goal development and attainment in the areas of utility account customer services, special projects, cross-training and professional development. Recommends and directs the implementation of departmental goals in concert with the Department Director and Accounting Manager. Engages in professional, positive work relationships and normal, professional communications as a member of the Finance Leadership team. Customer Service And Finance System Management Activities. Typical tasks: Provide professional customer service support to ratepayers, vendors and stakeholders. Answer, research and respond to requests for more complex account information. May provide helpdesk support to ratepayers on automated payment processes. May support special program enrollment or verification. Provides support to other Finance staff on complex customer service research, concerns and reconciliations that do not require Finance Director/Treasurer level involvement. Supports the Finance Director/Treasurer in the utility billing and payment systems vendor relationships and potentially contract management support. Coordinates upgrades to the utility billing and payments systems and works with vendors to troubleshoot and eliminate any system issues as they arise. Supports department and District wide in-house and outside technical support to plan for and address any hardware and software needs for the utility billing and payment systems On occasion will act as liaison between Finance and other departments to facilitate communication and interpretation of the District’s Finance utility account billing and payment procedures and practices and to resolve Finance team issues. Recognizes and proposes process improvements, which may include forms, policies, procedures and automated tools. SUPERVISION: Exercised: Supervises and coordinates daily operations and activities of assigned Finance staff performing utility account customer services and finance functions. Develops and implements individual goals and annual reviews for the Finance staff. Ensures that cross-training and development of department personnel is effectively integrated into the workflow of the Finance team and department, providing for the successful completion of both. Determines individual training needs, recommends training programs and provides or oversees new employees and staff training. Manages work and vacation schedules and authorizes overtime, if necessary, to ensure appropriate staffing levels and efficient operation of utility account customer services. Supports problem and conflict resolution where necessary. Provides input for the initial development of employee disciplinary action as appropriate. Will work directly with the Accounting Manager on inter-department impacts for the effective coordination and efficiency of the overall department. Ensures department staff are aware of and comply with all federal, state and District required safety programs and procedures. Periodically checks the department’s work place to identify and resolve safety issues and concerns. Received: The Finance Specialist Supervisor works in most cases independently and under the general guidance and supervision of the Finance Director/Treasurer. The Finance Director/Treasurer typically reviews department performance, levels of service, outcomes and key deliverables and gives direction as needed. Company Description Wastewater Utility located in Vancouver WA


• Location: Hillsboro, Portland

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