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Posted: Thursday, August 31, 2017 1:36 PM


Employee Type:
Clackamas, OR
Job Type:
Admin - Clerical, Customer Service, Distribution - Shipping, Other, Supply Chain

Job Description

Pay Rate/Salary: $16.00-16.00 / Hour
Administrative Support

Location: Clackamas, OR 97015

Staffmark is looking for talented clerical individuals who love working in a fast paced, dynamic environment. Currently, we are hiring for a Customer Service Representative for a worldwide supply chain company located in Clackamas.


Pay Rate: $16.00

Essential Functions

Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges

Diagnosing, assessing, and resolving problems or issues in a timely manner

Providing excellent customer service at all times

Handling customer complaints and concerns in a professional manner

Communicating with customers when necessary to advise shipments' delay and/or information necessary to process orders

Processing changes or cancellations to delivery orders

Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)

Tracking and monitoring progress of delivery routes throughout Oregon

Completing forms and determining necessary changes for service requested

Obtaining customer feedback information

Other duties may be assigned to meet business needs

Job Requirements

Strong customer service skills; ability to diffuse client frustrations
Ability to communicate to customers, co-workers, and management in a professional/courteous manner
Exceptional attention to detail-oriented tasks
Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
Clear and concise verbal and written communication skills
Ability to follow written and verbal instructions
Ability to work independently under tight deadlines in a rapidly-changing environment
Proficiency of business computer applications is required: Internet, web-based applications, MS Office and other business software is required
Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
Ability to perform routine, basic mathematical calculations
Good organizational and multi-tasking skills
One year experience in a customer service-oriented environment is strongly desired
Experience working in a logistics and distribution environment is a plus
High school diploma or GED is required

To apply, please send your resume to

• Location: Portland

• Post ID: 22478813 portland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017