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Posted: Tuesday, November 7, 2017 10:03 PM

Client Reference Code: 206494JOB SUMMARYProvides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.HIRING EVENT - FRIDAY, NOVEMBER 3rd 9:00AM-12:00PM521 NE 136TH AVE VANCOUVER, WA 98684Charter Spectrum would like to invite you to attend our hiring event on Friday, November 3rd between 9am-12pm. Interviews will be conducted on the spot and final decisions will be communicated by end of day.Instructions:- Submit an application online (Click "Apply Now" to start). - Complete the assessment that will be emailed to you after your application is submitted. - Bring your best attitude and dress for success! If you are unable to attend - please complete application and assessment and you will be contacted via phone or email within 24-48 hours.New Hire Class Start Date - December 4th, 2017If you cannot make it to the hiring event -please attend one of our on-site Information Sessions which we host twice a week!Come experience and learn about our Customer Service Representative position, our company, benefits and ask questions - all on-site. If after the whole experience you feel that this is the right job and career for you, you will have the opportunity to apply and take our pre-employment assessment on the spot.Information Sessions: Every Monday at 9:00 am & every Wednesday at 6:00 pm.Location: 521 NE 136th Ave Vancouver, WA 98684.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience. Process customer orders in a courteous, efficient and timely manner.Effectively present and discuss Charter products and services.Convey an image of quality, integrity and superior understanding regarding services.Manage customer interactions professionally and efficiently.Effectively address customer questions, complaints and concerns within the scope of responsibility.Remain current and knowledgeable on every aspect of supported product.Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.Accurately document customer account records based on actions taken.Fulfill work schedules as required.Participate in quality coaching sessions to ensure efficient and effective interactions with customers.Keep supervisor informed of any work-related concerns.Perform other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to handle multiple tasksStrong organization and time management skillsExcellent interpersonal skillsProficiency with PCs, Microsoft Office Suite and general intranet navigationEducationHigh school diploma or equivalentRelated Work Experience1 year of previous customer service representative experiencePREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to effectively train and offer guidance to other representativesRelated Work ExperienceExperience working in cable operations and/or telecommunications call centerWORKING CONDITIONSNormal office conditionsJob Code : TWCCCS114 Rep 1, Cust Svc Billing Nonexempt 206494BR


• Location: Portland

• Post ID: 24443682 portland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017