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Posted: Friday, November 3, 2017 8:24 PM

Is Technical Support an area that interests you?

If so, this may be the opportunity you have been looking for !

Overview: As an analyst, you will be responsible for enhancing each customer's relationship with our client. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding our client's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.

Responsibilities:
  • Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
  • Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
  • Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
  • Assists customers in gaining the most value from their products and services.
  • Identifies additional opportunities for solutions to benefit the customer's business needs.
  • Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
  • Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
  • Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
  • Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

Apply Now!

Kelly Services specializes in providing companies around the world with professionals. We are part of Kelly Services , a U.S.-based Fortune 500 company and a global staffing industry leader.

With more than 2,600 company-owned and operated offices in 30 countries, Kelly provides an incredible opportunity to job seekers all over the globe.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com .

Kelly Services-Celebrating 70 Years

Kelly Services is an Equal Opportunity Employer

Why Kelly ?

At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

Source: http://www.jobs2careers.com/click.php?id=4543026979.96


• Location: Portland

• Post ID: 24274737 portland
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