search
Home > Portland jobs > Portland customer service

Posted: Wednesday, November 8, 2017 1:34 AM

Job Description:/h3:
Under general supervision, performs client:site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
RESPONSIBILITIES
* Services equipment and/or products at customer sites to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start:ups.
* Interpret operation manuals to determine root cause of tool failures.
* Document preventative maintenance, down time, issues and time spent preparing reports for product movement.
* Perform preventive maintenance with little supervision.
* Ordering, expedition and notifying customers or management when replacement of product is necessary.
* Diagnoses mechanical, hardware, software and systems failures.
* Identify and escalate design issues to engineering and management for resolution.
* Provides technical support to customers on operational or maintenance of system tool and/or equipment.
* Customer contact on technical and service related problems.
EDUCATION/EXPERIENCE
* AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
* Preferred: Six (6) to Ten (10) years of work related experience, preferably in the semiconductor industry.
* Knowledge of mechanical skills.
* Knowledge of principles of semiconductor and/or vacuum technology.
* Strong Customer Relations skills.

EOE/AA:Minorities/Females/Disabled/Vets

Source: https://www.tiptopjob.com/jobs/74317487_job.asp?source=backpage


• Location: Portland

• Post ID: 24422477 portland
portland.wweek.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017