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Posted: Tuesday, February 6, 2018 2:54 PM

Job Description
JOB TITLE: Harrisburg Service Manager
JOB DESCRIPTION:
The successful candidate will be the leader for a 5:15:person Service Department. The Service Manager will report to the Division Manager, and will be instrumental in achieving the locations business plan through profitable revenue generation. Excellence in this challenging and rewarding position paves the way for advancement into other key Company positions.
ESSENTIAL REQUIREMENTS:
:Manage and motivate staff, recruit staff, train and develop staff according to Company policies and employment laws. Ensure relevant Human Resources procedures are followed (appraisal, discipline, grievance, etc.).
:Plan, budget, forecast, report on sales costs and business performance according to Company requirements.
:Plan and implement advertising and promotional strategy activities.
:Accurately manage cash and payment systems in accordance with Company
policies/procedures.
:Manage work in progress, technician recovery rates and efficiency ratings, review open work in progress report daily.
:Manage technician training schedules, ensure technician competency levels increase to optimize and sustain sales performance, profitability and customer satisfaction.
:Manage costs and overheads, and all factors affecting the profitable performance of the location.
:Good verbal and interpersonal skills are needed to communicate and give directions to technicians, time management, attention to detail, decision making, and follow:through skills are required for the Service Manager position.
:Liaise with and utilize support from suppliers, merchandisers, and other partners as required.
:Manage, maintain and report as necessary all inventory and assets damage or missing to Division Manager. Manage upkeep and condition of all equipment assigned to the location.
:Manage health and safety, security, and all emergency systems for employees according to Company policy and relevant laws.
:Seek and continuously develop knowledge and information about competitor activity, and communicate this to the Division Manager and relevant departments within the Company.
:Manage and maintain effectiveness of I.T. and other essential in:store systems.
:Attend meetings, participate in inventories, and contribute to the Company strategy and policy making as required.
:Develop personal skills and capability through on:going training as provided by the Company or elsewhere.
:Maintain a clean and safe work environment.
:Work with parts department to ensure parts are ordered and available for jobs.
:Accurate reporting of all service activity to the customer and Corporate Service Manager.
:Correctly document and submit warranty claims within the prescribed time to Corporate warranty department.
:Enter technicians hours worked into payroll system.
JOB QUALIFICATIONS:
The qualified individual will have proven supervisory background with a least 5:years of experience in agriculture machinery and/or production agriculture. A person of high integrity, excellent verbal, written communication skills, and a highly:elevated drive to succeed and prosper. Good analytical and organizational skills, utilizing Microsoft Office suite a necessity.
COMPENSATION:
Compensation Package D.O.E.
Company Description
Ag West Supply, your local farmer:owned co:operative, was established in 1932 by farmers and ranchers to assure a competitive, durable source for farm supplies. Available to everyone, Ag West stocks a large assortment of machinery, parts, farm supplies, and tires. We have many brands that you recognize to be associated with strength and reliability, including Case IH, Agco, MacDon, Yanmar, Cub Cadet, Schulte, Twinstar, Great Plains, Unverferth, Massey Ferguson, Bush Hog, Fella, Rhino, and more We offer 5 convenient locations: Rickreall, OR Harrisburg, OR Hillsboro, OR Woodburn, OR Madras, OR

Source: https://www.tiptopjob.com/jobs/78014506_job.asp?source=backpage


• Location: Portland

• Post ID: 26580202 portland
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